I have a problem with my paymentUpdated a month ago

I was charged but I haven't received a confirmation email

A confirmation email is sent to you by The Bradery within minutes of placing your order on The Bradery. If you have not received this email, we invite you to check your spam folder, as it may have slipped in there.

If after checking your spam folder you cannot find any confirmation email, it means that your order has not been processed. If a pending transaction appears on your account statement, it is a bank authorization hold.

If this pending transaction has not disappeared after 5 working days, we invite you to contact our customer service (by clicking on the chat bubble at the bottom right of the page) indicating the exact date of your order as well as the last 4 digits of the bank card used during your purchase.

I was charged multiple times

If a charge appears multiple times on your bank account, only the last order has been processed. You will be refunded for the first charges within 5 working days. If after this timeframe the different charges still appear, please contact our customer service (by clicking on the chat bubble at the bottom right of the page) indicating the exact date of your order as well as the last 4 digits of the bank card used during your purchase.