What are the return fees?Updated a month ago
At The Bradery, we work with several types of brands and sell several product categories. Depending on the content of your order, return fees may vary.
Return of a "classic" product:
For the majority of our sales, a return fee of 6.99 € is automatically deducted from your refund after returning an order. These fees apply to customers residing within the Schengen area (Excluding exceptions*) . For this type of product, if you choose a refund via a gift card, return fees are free for returns with an amount over 70 €. For returns with a lower amount (excluding delivery fees), a 10% bonus of the amount of the returned products is credited to your gift card.
Exceptions*:
For Luxembourg, a return fee of 9.99 € is automatically deducted from your refund after returning an order. For this type of product, if you choose a refund via a gift card, the return fees are 2.99€ for returns with an amount over 70 €. For returns with a lower amount (excluding delivery fees), a 10% bonus of the amount of the returned products is credited to your gift card.
For Italy, a return fee of 11.99 € is automatically deducted from your refund after returning an order. For this type of product, if you choose a refund via a gift card, the return fees are 4.99€ for returns with an amount over 70 €. For returns with a lower amount (excluding delivery fees), a 10% bonus of the amount of the returned products is credited to your gift card.
For Belgium, a return fee of 12.99 € is automatically deducted from your refund after returning an order. For this type of product, if you choose a refund via a gift card, the return fees are 5.99€ for returns with an amount over 70 €. For returns with a lower amount (excluding delivery fees), a 10% bonus of the amount of the returned products is credited to your gift card.
For Portugal, a return fee of 9.99 € is automatically deducted from your refund after returning an order. For this type of product, if you choose a refund via a gift card, the return fees are 2.99 € for returns with an amount over 70 €. For returns with a lower amount (excluding delivery fees), a 10% bonus of the amount of the returned products is credited to your gift card.
For Germany, a return fee of 11.99 € is automatically deducted from your refund after returning an order. For this type of product, if you choose a refund via a gift card, the return fees are 4.99 € for returns with an amount over 70 €. For returns with a lower amount (excluding delivery fees), a 10% bonus of the amount of the returned products is credited to your gift card.
For the Netherlands, a return fee of 12.99 € is automatically deducted from your refund after returning an order. For this type of product, if you choose a refund via a gift card, the return fees are 5.99 € for returns with an amount over 70 €. For returns with a lower amount (excluding delivery fees), a 10% bonus of the amount of the returned products is credited to your gift card.
Return of a non-standard product:
For large items or items of a specific category (household appliances, television, furniture, bicycles...), specific return fees may apply. The amount of these return fees is indicated on our return platform at the time of making your request. These return fees are automatically deducted from your refund after returning an order. For this type of product, if you choose a refund to a gift card, return fees cannot be free; they will be the amount indicated on the product page.
Return of a defective product or an incorrect product received:
If you receive an item that is not the one you ordered or if you receive a defective item, return fees are our responsibility, regardless of the refund type. No return fee will be deducted from your refund. In order for return fees not to be charged to you, when making your return request, please select the return reason "This is not what I ordered" or "Defective item" and add photos of the received item. These photos will then be checked by our team within 24 working hours following the request. After validation of your request, your return label will be sent to you by email.
Return fees abroad:
If you reside outside the Schengen area, specific return fees apply to your order:
For the rest of the world, return fees start from 12€.