Returns & Refunds
How do I make a return request?
At The Bradery, we work with several types of brands and sell several types of products. Depending on the contents of your order, the return process for your order may vary slightly. For all items ordered on The Bradery, you have 14 days after receip
I cannot generate my return label
You have 14 days after receiving your order to make your return request here. If your order was delivered in multiple parcels, the 14-day period begins upon receipt of the last parcel. If your item is marked "Outside return period":. This means your
Can I modify my return request?
When you request a return for a The Bradery order, you can immediately download your return label. This is also sent to you by email within the minutes following your request (we invite you to check your spam folder if you have not received this emai
How do I return a defective item?
In the event of receiving a defective product, you have 14 days after receiving your order to make your return request here. For "classic" items (ready-to-wear, cosmetics etc):. Enter your email address and your order number. Then choose the product
I received the wrong item, how do I return it?
If you have received an item that you did not order, please return the item to us by making a return request here within 14 days following the receipt of your order. For "classic" items (ready-to-wear, cosmetics etc):. Enter your email address and yo
How do refunds work?
When making your return request, you can choose between:. -A refund to the payment method used when ordering. -A refund via a gift card. Refund to the original payment method:. → If you paid 100% of your order with your bank card, your refund will be
How long do I have to wait to receive my refund?
Refund timeframes:. When you return an item, the return can take place at our warehouse or the brand's. Once you have dropped off your parcel, it usually takes 1 to 2 weeks to receive a return. Once the parcel is received at the warehouse, your refun
How do refunds work for an order paid with Alma?
For purchases over 80€, payment in 4 instalments is available via Alma (a fee of 2.5% of your order amount applies) and is only available for France. You can access your Alma customer area here where you will be able to:. How payment in 4 instalments
The refunded amount does not match what I expected
When you return a The Bradery order, you receive your refund within 14 days following the receipt of your parcel at our warehouse. If the refunded amount is different from what you expected, we invite you to check the following points:. The return fe
What should I do if my return was rejected?
When you return items to us, they are received and checked by the brand or by our warehouse. To be accepted, the items you return must be packed in their original packaging accompanied by their labels and must not have been used. If your item does no
Can I request an exchange?
To organise its private sales, The Bradery collaborates with the finest brands over a set period. The stock available for these flash sales is limited. Unfortunately, we are therefore unable to accept exchanges during our sales. If you wish to send y
What are the return fees?
At The Bradery, we work with several types of brands and sell several product categories. Depending on the content of your order, return fees may vary. Return of a "classic" product:. For the majority of our sales, a return fee of 6.99 € is automatic
I returned items ordered on a website other than The Bradery
If you return items ordered on a website other than The Bradery to us by mistake, we will not have the possibility to reship your parcel to you. Items sent by mistake cannot be refunded to you. We will only be able to refund your The Bradery item onc