I cannot generate my return labelUpdated a month ago

You have 14 days after receiving your order to make your return request here. If your order was delivered in multiple parcels, the 14-day period begins upon receipt of the last parcel. 

If your item is marked "Outside return period":

This means your order was delivered more than 14 days ago. Your item is therefore no longer eligible for a return. If you received your item less than 14 days ago and this message appears, please contact our customer service (by clicking on the chat bubble at the bottom right of the page) so we can provide you with a solution. 

If your item is marked "Non-returnable item": 

Please contact our customer service (by clicking on the chat bubble at the bottom right of the page) so we can provide you with a solution. 

If you do not receive your return label after making a return request: 

If the item you wish to return belongs to one of these categories: furniture, rugs, decoration, television, fragile item..., it is possible that your return label may not be downloadable at the time of your return request. The brand will contact you within 3 working days following your request to share your return label and advise you on the procedure to follow. If after this period, your return label has not been sent to you, we invite you to contact our customer service (by clicking on the chat bubble at the bottom right of the page).