How long do I have to wait to receive my refund?Updated a month ago

Refund timeframes:

When you return an item, the return can take place at our warehouse or the brand's. Once you have dropped off your parcel, it usually takes 1 to 2 weeks to receive a return.

Once the parcel is received at the warehouse, your refund can take up to 10 days to be issued. It can then take between 3 and 5 working days to appear on your bank account (this timeframe depends on your bank). If you chose a refund on a gift card, your gift card code will be sent to you by email within 10 days following the receipt of your return at the warehouse.

Track the delivery of your return to our warehouse:

You can track the delivery of your return parcel here by entering the tracking number available on your return label. If your return parcel has been marked as "delivered" on the tracking for more than 10 days, we invite you to contact our customer service (by clicking on the chat bubble at the bottom right of the page).

Please note:

Please note that due to logistical constraints, if we receive an item that is not declared on your return label, the refund processing time will be extended. During the return process, please make sure to select all the items you wish to return to us.

Please also do not add items from an order X into the return of an order Y, your items run the risk of getting lost, which can also delay your refund.

If by mistake you return a parcel to us containing items that were not ordered on The Bradery, we will not have the possibility to reship them to you. The item from the order for which you initially requested a return must be returned to us in order to receive its refund.