I received the wrong item, how do I return it?Updated a month ago
If you have received an item that you did not order, please return the item to us by making a return request here within 14 days following the receipt of your order.
For "classic" items (ready-to-wear, cosmetics etc):
Enter your email address and your order number
Then choose the product to return
Select the reason “Product error” or "This is not what I ordered"
Add photos of the received item to your return request
Once these photos have been checked by our team, you will receive your return label by email. This check can take up to 24 working hours.
Then prepare your parcel:
-Print your return label.
-Place the product to be returned in the box. The product must be in its original packaging and must not have been used.
-Remove the old label and stick the new one on your parcel.
Drop off your parcel at a Chronopost pick-up point. You can find the nearest Chronopost pick-up point to you here.
For non-standard items (furniture, bicycles, televisions):
Enter your email address and your order number
Then choose the product to return
Select the reason “Product error” or "This is not what I ordered"
Add photos of the received item to your return request
Once these photos have been checked by the brand, they will contact you by email or telephone to arrange the collection of your item.
Of course, the item will be fully refunded to you; we will not deduct any return fees from your refund. Refunds are processed within 10 days following the receipt of your return at our warehouse.