The refunded amount does not match what I expectedUpdated a month ago
When you return a The Bradery order, you receive your refund within 14 days following the receipt of your parcel at our warehouse.
If the refunded amount is different from what you expected, we invite you to check the following points:
The return fee amount:
If you choose a refund to the original payment method, we refund the amount of the returned items and deduct a 6.99€ return fee. In the event that you received a defective or incorrect product, this 6.99€ fee will not be deducted from your refund (in this case, we ask you to add photos showing the received item to your return request). If you choose a refund to a gift card, return fees are free.
The items for which you requested a return:
When you request a return, we invite you to only put in your return parcel the items you declared you wanted to return during your request. If you added items to your return parcel that you had not declared in your return request, it is possible that their refund will not be triggered. In this case, we invite you to contact our customer service (by clicking on the chat bubble at the bottom right of the page) indicating your order number and the item for which you have not received a refund. If you forgot certain items in your return request, you can make a second request here within 14 days following the receipt of your order.
The payment method of your order:
Refunds are made directly to the payment method used when ordering. Therefore, if part of your order was paid with a gift card and the other part with your bank card, both payment methods will be re-credited. You will first be refunded to your gift card, and the remainder will be re-credited to your bank account. If you see a refund that seems incomplete on your bank account, please check if your order was not partly paid with a gift card. If this is the case, you will be able to use this amount via your gift card on your next order. The gift card code is the same as the one used when placing your order.
If you paid for your order in 4 instalments with Alma:
When you pay for an order with Alma, as you have 14 days to make a return request, only your first payment will have already taken place.
-If you request a partial refund of your order (if you keep some items from your order), payments n°3 and n°4 will be cancelled, and payment n°2 will be cancelled or adjusted depending on the price of the kept product. It is possible that you will not receive any refund on your bank account, as the remaining sum corresponds to the price of the item you kept.
-If you request a total refund of your order (if you return all the items from your order), payments n°2, n°3 and n°4 will be cancelled, and a part of payment n°1 will be re-credited to the bank card used during payment.
As you have not been charged the total amount of your order, it is normal that this amount is not fully re-credited to your bank account. Please note that a 6.99€ return fee will be deducted from your refund, as well as Alma fees (2.5% of your order amount).
For any questions regarding a refund, our customer service (by clicking on the chat bubble at the bottom right of the page) is here to help you.