How do refunds work for an order paid with Alma?Updated a month ago

For purchases over 80€, payment in 4 instalments is available via Alma (a fee of 2.5% of your order amount applies) and is only available for France.

You can access your Alma customer area here where you will be able to:

• View your upcoming payments
• Add a new bank card
• Postpone your monthly instalments
• Pay in advance

How payment in 4 instalments works with Alma:

The first payment will take place at the time of the order, and you will then have one payment per month for the 3 months following the order.

Refund for a payment made with Alma:

You have 14 days to make a return request, which means that only your first payment will have already taken place.

-If you request a partial refund of your order (if you keep some items from your order), payments n°3 and n°4 will be cancelled, and payment n°2 will be cancelled or adjusted depending on the price of the kept product.

-If you request a total refund of your order (if you return all the items from your order), payments n°2, n°3 and n°4 will be cancelled, and a part of payment n°1 will be re-credited to the bank card used during payment.

As you have not been charged the total amount of your order, it is normal that this amount is not fully re-credited to your bank account.

Please note: For all refund requests, the return fee of 6.99€ as well as the Alma service fees equivalent to 2.5% of the order amount will not be refunded.

You can find more information about paying with Alma here.

For any questions regarding a payment or the refund of an order paid with Alma, we invite you to contact them at the email address: [email protected].