What should I do if my return was rejected?Updated a month ago

When you return items to us, they are received and checked by the brand or by our warehouse.

To be accepted, the items you return must be packed in their original packaging accompanied by their labels and must not have been used.

If your item does not comply with these conditions, the brand or our warehouse may reject it, which will block your refund. You will then receive an email from our return platform Rever informing you of this. If the item has not been reshipped to you within 10 days following the receipt of this rejection email, please contact our customer service (by clicking on the chat bubble at the bottom right of the page) so we can provide you with a solution.