How do I track my order?Updated a month ago

As soon as your order is handed over to the courier, you will receive an email stating that "Your The Bradery parcel is on its way". By clicking on the “Track my order” button in the email, you can track the progress of your order step by step. 

The progress of your order preparation and delivery in real time is also accessible on your customer account in the “My orders” section. 

What should I do if the tracking link is not yet available? 

The tracking link is created when your parcel is shipped. We therefore invite you to wait a few days. If your order is delayed, you will receive an email informing you or the new expected delivery date will be updated on your The Bradery app. 

What should I do if the tracking link is not updated? 

Tracking links are not updated daily. If your tracking link has not changed for 5 working days, please contact our customer service (by clicking on the chat bubble at the bottom right of the page). 

Orders delivered in multiple parcels: 

If your order includes items from different brands, it may be delivered to you in several parcels. Delivery times vary depending on the brand. These are announced on the sale page and the page of the purchased item and appear on your The Bradery app. 

It is therefore possible that a first part of your order is delivered to you and the rest arrives later. We invite you to check the expected delivery date of the different items on your The Bradery app. You will also receive a tracking link by email for each parcel in your order.