Order in progress
Order confirmation
Once your purchase has been made, you will receive a confirmation email within the following minutes showing an estimated delivery date for your order. This email is sent to the email address used to place the order. If you have not received this ema
How do I track my order?
As soon as your order is handed over to the courier, you will receive an email stating that "Your The Bradery parcel is on its way". By clicking on the “Track my order” button in the email, you can track the progress of your order step by step. The p
My order is delayed
Our delivery times vary depending on our sales:. Before placing an order, you can check the brand's delivery times on the main banner at the top of the sale page. Delivery estimates are also available on our product pages. The delivery time for your
Can I modify or cancel my order?
Unfortunately, as soon as your order has been paid for, it is validated with the brand or our logistics provider. We therefore no longer have the possibility to make modifications or to cancel it. It is therefore not possible to modify the contents o
Can I cancel certain items from my order?
Unfortunately, as soon as your order has been paid for, it is validated with the brand or our logistics provider. We therefore no longer have the possibility to make modifications or to cancel it. It is therefore not possible to modify the contents o
My parcel is marked as delivered but I haven't received it
If the tracking link sent to you by email following the shipment of your order indicates that your parcel has been delivered to you but it is not in your possession, it may happen that the courier has handed it over to one of your neighbours or to yo
Product availability
When you validate an order on The Bradery, the item is allocated to you, unless there is a technical issue or it goes out of stock. It is also possible that by the time your order is processed, the ordered item may be out of stock. If your item is ou
Protect My Order
When you place an order on The Bradery, you can add the Protect My Order option to your order. This service guarantees a refund for your order in the event of a stolen parcel within 5 to 7 working days, as well as priority support from our customer s