I received a defective productUpdated a month ago

Unfortunately, as we offer flash sales, we have limited stock that does not allow us to send you another product, and we are deeply sorry for this. Exchanges are also not accepted. 

In the event of receiving a defective product, you have 14 days after the receipt of your order to make your return request here:

1. Enter your email address and your order number

2. Then choose the product to return

3. Select the reason “Defective item”

4. Add photos of the received item to your return request

5. Once these photos have been verified by our team, you will receive your return label by email. This verification can take up to 24 working hours.

6. Then prepare your parcel: 

       -Print your return label. 

       -Place the product to be returned in the box. The product must be in its original packaging            and must not have been used.

       -Remove the old label and stick the new one onto your parcel.

      7. Drop off your parcel at a delivery point. You can find the nearest delivery point to            you here. 

Of course, the item will be fully refunded to you, we will not deduct any return fees from your refund. Refunds are made within 14 days following the receipt of your return at our warehouse.