Order received
I received an incomplete order
If you receive an incomplete order, we recommend that you first check the following points:. If after checking an item is indeed missing from your order, please contact our customer service (by clicking on the chat bubble at the bottom right of the p
I received a defective product
Unfortunately, as we offer flash sales, we have limited stock that does not allow us to send you another product, and we are deeply sorry for this. Exchanges are also not accepted. In the event of receiving a defective product, you have 14 days after
I received the wrong item
Unfortunately, as we offer flash sales, we have limited stock that does not allow us to send you the product initially ordered, and we are deeply sorry for this. Exchanges are also not accepted. If you received an item you did not order, please retur
I received an item with a security tag
If you received an item with a security tag, two options are available to you:. If you wish to keep the item:. Go to a store of any brand with your invoice or your order confirmation in order to have the security tag removed. Your invoice is availabl
How do I download the invoice for my order?
To download your invoice, you simply need to follow these steps:
What is The Bradery's warranty policy?
As a marketplace, The Bradery does not have its own warranty policy. The partner brand's warranty policy is the one that will apply to your product if you wish to claim it. To do so, we invite you to contact our customer service (by clicking on the c