I received the wrong itemUpdated a month ago
Unfortunately, as we offer flash sales, we have limited stock that does not allow us to send you the product initially ordered, and we are deeply sorry for this. Exchanges are also not accepted.
If you received an item you did not order, please return the item to us by making a return request here within 14 days following the receipt of your order.
For "classic" items (ready-to-wear, cosmetics etc):
Enter your email address and your order number
Then choose the product to return
Select the reason “Product error” or "It is not what I ordered"
Add photos of the received item to your return request
Once these photos have been verified by our team, you will receive your return label by email. This verification can take up to 24 working hours.
Then prepare your parcel:
-Print your return label.
-Place the product to be returned in the box. The product must be in its original packaging and must not have been used.
-Remove the old label and stick the new one onto your parcel.
7. Drop off your parcel at a Chronopost point. You can find the nearest Chronopost point to you here.
For non-standard items (furniture, bikes, televisions):
Enter your email address and your order number
Then choose the product to return
Select the reason “Product error” or "It is not what I ordered"
Add photos of the received item to your return request
Once these photos have been verified by the brand, they will contact you by email or phone to arrange the collection of your item.
Of course, the item will be fully refunded to you, we will not deduct any return fees from your refund. Refunds are made within 10 days following the receipt of your return at our warehouse.