What is The Bradery's warranty policy?Updated a month ago

As a marketplace, The Bradery does not have its own warranty policy. The partner brand's warranty policy is the one that will apply to your product if you wish to claim it. To do so, we invite you to contact our customer service (by clicking on the chat bubble at the bottom right of the page) indicating: 

• Your order number 
• The relevant product 
• The defect that the item presents

Please be as precise as possible and add photos (and videos if necessary) so that we can respond to you as efficiently as possible and as quickly as possible. 

Note that if you received the item less than 14 days ago, you can make a return request for a defective product.

Items sold on The Bradery are subject to the legal warranty of conformity for two years. After this period, we will not be able to process your request. 

The legal warranty of conformity does not apply in the following cases: 

• Normal wear and tear: The warranty does not cover damage related to normal wear and tear of the product. For example, the wear of a garment after several washes or the wear of an electronic device following prolonged use is not covered by the warranty. 
• Abusive or inappropriate use: If the defect is caused by misuse or poor maintenance of the product. 
• Modifications made to the item: If the item has been modified (if it has been repaired by the customer for example). 
• Second-hand items: the warranty may be reduced in the case of purchasing a second-hand item.