I received an incomplete orderUpdated a month ago

If you receive an incomplete order, we recommend that you first check the following points: 

• Check the list of purchased items in your order confirmation email as well as on your order summary available on your customer account to ensure that the missing item is indeed part of the order.
• It is possible that the items in your order are shipped to you in several parcels (whether they come from different brands or not). We therefore invite you to check your customer account to find the delivery estimates for the different parcels.

If after checking an item is indeed missing from your order, please contact our customer service (by clicking on the chat bubble at the bottom right of the page) specifying: 

• Your order number 
• The reference of the missing item