I received an item with a security tagUpdated a month ago

If you received an item with a security tag, two options are available to you: 

If you wish to keep the item: 

Go to a store of any brand with your invoice or your order confirmation in order to have the security tag removed. Your invoice is available on your customer account in the "My orders" section on the page of the order concerned.

If you do not wish to keep the item: 

You have 14 days after the receipt of your order to make your return request here: 

-Choose the product concerned 

-Select the reason "Defective item" 

-Add photos of the security tag on the received item to your return request 

-Once these photos have been verified by our team, you will receive your return label by email. This verification can take up to 24 working hours. 

Of course, the item will be fully refunded to you, we will not deduct any return fees from your refund.