The Bradery

If the tracking link sent to you by email following the shipment of your order indicates that your parcel has been delivered to you but it is not in your possession, it may happen that the courier has handed it over to one of your neighbours or to your concierge if it is a building.&#xA0;If this is not the case and the parcel has still not been delivered to you within 5 working days after the indicated delivery date on your tracking link, please contact our <a href="https://thebradery.com/en/pages/help-center?hcUrl=%252Ffr-FR" target="_blank" rel="noopener noreferrer">customer service</a> (by clicking on the chat bubble at the bottom right of the page).&#xA0;Please note that only lost parcel claims made within 30 days following the delivery date indicated on your tracking link can be processed by our customer service.

If the tracking link sent to you by email following the shipment of your order indicates that your parcel has been delivered to you but it is not in your possession, it may happen that the courier has handed it over to one of your neighbours or to yo

My parcel is marked as delivered but I haven't received it

Shipping & Delivery

What is The Club?

How to reach the higher status?

What are the benefits of each status?

How can I earn Brads?

How do I use my Brads?

Referral

Cashback

Challenges

Discount codes earned with The Club

Where to find my benefits and my Brads?

How long are Brads valid for?

How to know my status?

How long does my status last?

Is it possible to drop to a lower status?

The Club & competitions

I received an incomplete order

I received a defective product

I received the wrong item

I received an item with a security tag

How do I download the invoice for my order?

What is The Bradery's warranty policy?

Order received

Order confirmation

How do I track my order?

What are the delivery times?

What are the delivery methods & fees?

Can I change my delivery method?

Which countries can I have my order delivered to?

I was unable to collect my parcel

I received an item I did not order

Why is my order delivered in multiple parcels?

In which cases can delivery fees be free?

I received a message telling me that I had to pay additional fees to collect my parcel

Protect My Order

The courier is asking me for details about my address

My order is delayed

Can I modify or cancel my order?

Can I cancel certain items from my order?

Product availability

Order in progress

How do I make a return request?

I cannot generate my return label

Can I modify my return request?

How do I return a defective item?

I received the wrong item, how do I return it?

How do refunds work?

How long do I have to wait to receive my refund?

How do refunds work for an order paid with Alma?

The refunded amount does not match what I expected

What should I do if my return was rejected?

Can I request an exchange?

What are the return fees?

I returned items ordered on a website other than The Bradery

Returns & Refunds

Return outside the European Union

Multi-Brand Order Return

Cancelling an order for a voucher code

Returns - Special cases

What payment methods can I use to pay for my order?

How to change the bank card used during payment?

I have a problem with my payment

How do payments and refunds work with Alma?

How to download my order invoice?

How to use a discount code or a gift card?

I cannot use my discount code or my gift card

How does The Bradery referral program work?

Payment, Discount Code & Gift Card

Where to find precise product information?

Product authenticity

How are our partner brands selected?

How are prices determined on The Bradery?

What time do sales start?

Information & Product availability

How to create a The Bradery account?

How to change my email address?

How to change my phone number?

How to reset my password?

How to change my shipping address?

How to stay informed about upcoming sales on The Bradery?

How to unsubscribe from the newsletter?

How to delete my The Bradery account?

Customer Account

How do travel sales work on The Bradery?

I did not receive a confirmation email after a hotel booking

How do experience sales work on The Bradery?

I did not receive my activation code, what should I do?

How to withdraw after purchasing a code?

Travel & Experience Sales

Our approach

The concept

Become a partner brand

Our partner brands

The Bradery's Project

My parcel is marked as delivered but I haven't received itUpdated a month ago