Shipping & Delivery
Order confirmation
Once your purchase has been made, you will receive a confirmation email within the following minutes showing an estimated delivery date for your order. This email is sent to the email address used to place the order. If you have not received this ema
How do I track my order?
As soon as your order is handed over to the carrier, you will receive an email stating that "Your The Bradery parcel is on its way". By clicking on the “Track my order” button in the email, you can track the progress of your order step by step. The p
What are the delivery times?
Our delivery times vary depending on our sales:. Before placing an order, you can check the brand's delivery times on the main banner at the top of the sale page. Delivery estimates are also available on our product pages, under the "Delivery & Retur
What are the delivery methods & fees?
As The Bradery is a marketplace, it is common for brands to handle the shipping of your orders. Therefore, if your order contains items from different brands, it is possible that delivery fees may double. It can also happen that delivery fees vary de
Can I change my delivery method?
Once your order has been paid for, all your information is transmitted to the brand. We no longer have the possibility to modify this information. As the different delivery methods are linked to distinct couriers, it is not possible to change the del
Which countries can I have my order delivered to?
We deliver to the following countries: Belgium, Germany, Luxembourg, The Netherlands, Andorra, Italy, Monaco, Portugal, Spain. Certain sales are also open worldwide. Depending on the country where your order is delivered, please note that customs fee
My parcel is marked as delivered but I haven't received it
If the tracking link sent to you by email following the shipment of your order indicates that your parcel has been delivered to you but it is not in your possession, it may happen that the courier has handed it over to one of your neighbours or to yo
I was unable to collect my parcel
When you order from The Bradery, we do our best to offer you two delivery methods:. In the case of a delivery to a pick-up point, you have 8 days from the arrival of the parcel at the pick-up point to collect it. After this period, your order will be
I received an item I did not order
If you received an item you didn't order, please return the item to us by making a return request here within 14 days following the receipt of your order by entering your email address and your order number:. Enter your email address and your order n
Why is my order delivered in multiple parcels?
As The Bradery is a marketplace, it is common for brands to handle the shipping of your orders. Therefore, if your order contains items from different brands, it is possible that it may be delivered to you in several parcels. Delivery times may vary
In which cases can delivery fees be free?
For most of our sales, we offer free delivery on all orders over 200€. For sales of products requiring specific delivery with an appointment (furniture, household appliances, televisions etc.), delivery fees are not free for orders over 200€. Some br
I received a message telling me that I had to pay additional fees to collect my parcel
For orders delivered to France and within the Schengen area, no additional fees can be requested from you. Messages with links telling you that your parcel is blocked are scams: do not click on any link and block the sender of the message. For orders
Protect My Order
When you place an order on The Bradery, you can add the Protect My Order option to your order. This service guarantees a refund for your order in the event of a stolen parcel within 5 to 7 working days, as well as priority support from our customer s
The courier is asking me for details about my address
It can happen that errors slip in when you indicate your address at the time of placing an order. The courier may then contact you by email or SMS to ask you to correct your address in order to deliver your parcel. Without a response from you within