Why is my order delivered in multiple parcels?Updated a month ago

As The Bradery is a marketplace, it is common for brands to handle the shipping of your orders. Therefore, if your order contains items from different brands, it is possible that it may be delivered to you in several parcels. 

Delivery times may vary from one brand to another, so the different parcels will not necessarily be delivered to you on the same day. We invite you to check the expected delivery date for each item on your customer account under the "My orders" section. You will also receive a tracking link by email for each parcel in your order. 

What should I do if the tracking link for part of my order is not yet available? 

The tracking link is created when your parcel is shipped. We therefore invite you to wait a few days. If your order is delayed, you will receive an email informing you or the new expected delivery date will be updated on your The Bradery app. 

What should I do if the tracking link for part of my order is not updated? 

Tracking links are not updated daily. If your tracking link has not changed for 5 working days, please contact our customer service (by clicking on the chat bubble at the bottom right of the page).