Order confirmationUpdated a month ago

Once your purchase has been made, you will receive a confirmation email within the following minutes showing an estimated delivery date for your order. This email is sent to the email address used to place the order. 

If you have not received this email, we invite you to check your spam folder, as it is possible it may have slipped into it. We also invite you to ensure that there was no error in the email address provided when placing the order. If the address entered is incorrect, please contact our customer service indicating the incorrect email address as well as the last 4 digits of the bank card used during payment. 

If the email address is correct and after checking your spam folder you cannot find any confirmation email, this means that your order was not processed. If a pending transaction appears on your bank statement, it is a payment authorization hold. 

If this transaction has not disappeared after 5 working days, we invite you to contact our customer service (by clicking on the chat bubble at the bottom right of the page) indicating the exact date of your order as well as the last 4 digits of the bank card used during your purchase.