What are the delivery times?Updated a month ago

Our delivery times vary depending on our sales: 

Before placing an order, you can check the brand's delivery times on the main banner at the top of the sale page. Delivery estimates are also available on our product pages, under the "Delivery & Returns" section. 

The delivery time for your order is calculated from the date your order is placed, the type of sale, and the destination. It will be communicated to you in your order confirmation email and is also available on your customer account. For the fastest deliveries, allow an average of 5 days. For sales requiring more logistics, allow a maximum of around two weeks. 

What should I do if the tracking link is not yet available? 

The tracking link is created when your parcel is shipped. We invite you to wait a few days: some shipments can be very fast, so it is possible that you may only receive your tracking link just before the expected delivery date. 

In case of delay: 

However, it can sometimes happen that brands experience delays in shipping orders. In this case, we will inform you by email via [email protected] (this email may arrive in your spam folder) or we will indicate the new estimated delivery date on your The Bradery app, on the relevant order. 

As soon as your parcel is shipped, an email is sent to inform you that your order is on its way. You can track your parcel using the link shared in this email. 

If the shipment of your order encounters a delay of more than 5 working days and no information has been sent to you by email or on your The Bradery app, please contact our customer service (by clicking on the chat bubble at the bottom right of the page). 

What should I do if the tracking link is not updated? 

Tracking links are not updated daily. If your tracking link has not changed for 5 working days, please turn to our customer service (by clicking on the chat bubble at the bottom right of the page).