How do I make a return request?Updated a month ago
At The Bradery, we work with several types of brands and sell several types of products. Depending on the contents of your order, the return process for your order may vary slightly. For all items ordered on The Bradery, you have 14 days after receipt to make your return request here.
For "classic" items (ready-to-wear, cosmetics etc):
Enter your email address and your order number
Select the product(s) you wish to return
Select the reason why you wish to return your product
Choose your refund method:
-To the original payment method (more information here). A return fee of 6.99€ will be applied.
-To a gift card. Return fees will be free.
5. You will then be able to download your return label. This return label will also be sent to you by email within the minutes following your request.
Please note: if the selected return reason is "product error" or "defective item", photos of the received item will be requested. Your return slip will be sent to you by email once these photos have been checked by our team. This can take up to 24 working hours.
6. Then prepare your parcel:
-Print your return label.
-Place the product to be returned in the box. The product must be in its original packaging and must not have been used.
-Remove the old label and stick the new one on your parcel.
7. Drop off your parcel at a Chronopost pick-up point. You can find the nearest Chronopost pick-up point to you here.
For non-standard items (furniture, bicycles, televisions):
Enter your email address and your order number
Select the product(s) you wish to return
Select the reason why you wish to return your product
Choose your refund method:
-To the original payment method (more information here). Return fees will be applied, the amount will be indicated to you before validating your return request.
-To a gift card. Return fees will be applied, the amount will be indicated to you before validating your return request.
5. The brand will contact you by email or telephone to arrange the collection of your item.
Please note: if the selected return reason is "product error" or "defective item", photos of the received item will be requested. Your return slip will be sent to you by email once these photos have been checked by our team. This can take up to 24 working hours.
Exceptional cases:
It happens that certain brands handle returns directly. If this is the case, when you request a return here and after entering your order number and your email address, you will be redirected to the brand's return request form. Once this form is completed, your return slip will be sent to you by email by the brand.
Refund timeframes:
Refunds can be triggered up to 10 days after the receipt of your parcel at the warehouse. They can then take between 3 and 5 working days to appear on your bank account.
For the majority of our sales, a return fee of 6.99 € is automatically deducted from your refund after returning an order. These fees apply to customers residing within the Schengen area (Excluding exceptions* see the section: "What is the amount of the return fees?"). For this type of product, if you choose a refund as a gift card, return fees are free for returns with an amount over 70 €. For returns with a lower amount (excluding delivery fees), a 10% bonus of the amount of the returned products is credited to your gift card.
For returns of non-standard items, return fees may vary. The amount of the return fees is indicated on the product page at the time of purchase and during your return request. Return fees for a non-standard product cannot be free, even in the event of a refund to a gift card.
If your order was delivered to you in multiple parcels, the 14-day period begins on the day of receipt of the last parcel of the order.
The items you wish to return must not have been used and must be packed in their original packaging accompanied by their labels.
The Bradery is not responsible for items from other websites returned by mistake. If an item is sent to us by mistake in a return parcel, we will not have the possibility to reship it to you or to refund it.